Privacy policy

1. Introduction

AdWaveNest Studio Pte. Ltd. ("AdWaveNest", "we", "us", or "our") operates the website adwavenest.pro and provides ad creative production services from our studio at 18 Tai Seng Street, #07-05, 18 Tai Seng, Singapore 539775. We are an ad creative studio — a team that produces campaign photography, retouching, motion, and related assets for brand clients. We are not an ad network, smart-home provider, property agency, or investment platform.

This privacy policy explains how we collect, use, disclose, and protect personal data when you visit our website, submit an enquiry, engage our production services, or otherwise interact with us. We process personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore and applicable subsidiary legislation.

By using adwavenest.pro or providing personal data to us, you acknowledge that you have read this policy. If you do not agree, please refrain from using the website or contact us to discuss alternatives before submitting data.

2. Data controller

The data controller responsible for personal data described in this policy is:

AdWaveNest Studio Pte. Ltd.
18 Tai Seng Street, #07-05, 18 Tai Seng, Singapore 539775
UEN: 202784725M
Email: [email protected]
Phone: +65 6885 5296

For privacy-related enquiries, access requests, or complaints, contact us at [email protected] with the subject line "Privacy request". We aim to respond within thirty calendar days.

3. Personal data we collect

3.1 Data you provide directly

When you complete our contact form, email us, or engage our services, we may collect:

• Identity and contact details: name, email address, phone number, company name, job title;
• Enquiry content: message text, project scope, channel requirements, deadlines, and reference links;
• Contract and billing data: billing address, purchase order numbers, payment references (payment card data is processed by third-party payment providers — we do not store full card numbers on our servers);
• Production-related data: brand guidelines, product samples delivery contacts, talent release information where we coordinate shoots on your behalf.

3.2 Data collected automatically

When you browse adwavenest.pro, our servers and optional analytics tools may collect:

• Technical data: IP address, browser type and version, operating system, device type, screen resolution;
• Usage data: pages viewed, time on page, referring URL, click paths within the site;
• Cookie and local storage data as described in our cookie policy.

Analytics cookies are disabled until you accept them via our cookie banner. Essential cookies and local storage entries (such as your consent choice) may be set without separate analytics consent because they are necessary for site function or consent management.

3.3 Data from third parties

We may receive contact or project data from agency partners who brief us on your behalf, from publicly available business directories, or from referral partners where you have consented to the referral. We verify that the third party had a lawful basis to share data before adding it to our systems.

4. Purposes and legal bases for processing

We process personal data for the following purposes:

• Responding to enquiries: to read, route, and reply to contact form submissions and emails, including creative brief, production, and social channel enquiries;
• Delivering services: to plan shoots, manage batches, invoice, and communicate about active projects;
• Website operation: to maintain security, debug errors, remember cookie preferences, and improve page performance;
• Legal and compliance: to meet tax, accounting, and regulatory obligations, respond to lawful requests, and enforce our terms;
• Marketing (where permitted): to send studio updates or portfolio highlights where you have opted in or where PDPA permits existing client communication.

Under the PDPA, we rely on consent (where required), contractual necessity, legitimate interests (such as securing our website and improving services), and legal obligation as applicable bases. Where consent is required, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.

5. How we use contact form data

Contact form submissions are transmitted to our email systems and may be stored in our project management tools. Form data includes your selected enquiry type (creative brief, production/shoot, social channel, or general inquiry). Email subjects are prefixed with [AdWaveNest] for filtering. We do not use contact form data for unrelated marketing without permission.

Form submissions are retained for up to twenty-four months after the last meaningful interaction unless a longer period is required for an active contract, dispute, or legal hold. Spam submissions detected via honeypot fields are discarded without response.

6. Disclosure of personal data

We do not sell personal data. We may share data with:

• Service providers: email hosting, cloud storage, project management, accounting, and IT support vendors bound by confidentiality and data processing terms;
• Production partners: freelance photographers, retouchers, or studios subcontracted for a specific batch, only to the extent needed for delivery;
• Professional advisers: lawyers, accountants, or insurers under duty of confidentiality;
• Authorities: regulators, courts, or law enforcement when required by Singapore law or valid legal process.

Where data is transferred outside Singapore, we ensure appropriate protection consistent with PDPA transfer requirements — typically standard contractual clauses or provider certifications.

7. Retention

We retain personal data only as long as necessary for the purposes collected:

• Enquiry records: up to twenty-four months from last contact unless converted to a client relationship;
• Client project files: duration of contract plus seven years for accounting and legal purposes;
• Cookie consent records: six months, then re-prompted;
• Server logs: up to ninety days unless needed for security investigation.

When retention ends, we delete or anonymise data unless anonymised statistics are retained for reporting.

8. Security

We implement reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of data we hold — access controls, encrypted connections (HTTPS), staff training, and vendor due diligence. No method of transmission over the internet is completely secure; we cannot guarantee absolute security but we review incidents promptly and notify affected individuals and the Personal Data Protection Commission where required.

9. Your rights under the PDPA

Subject to exceptions in the PDPA, you may:

• Request access to personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Withdraw consent where processing is consent-based;
• Request information about how we have used or disclosed your data over the past year.

We may charge a reasonable fee for manifestly unfounded or excessive access requests. To exercise rights, email [email protected]. If you remain unsatisfied, you may contact the Personal Data Protection Commission (Singapore).

10. Children

Our website and B2B services are not directed at individuals under eighteen. We do not knowingly collect personal data from children. If you believe a child has submitted data, contact us for deletion.

11. Links to other sites

adwavenest.pro may link to client campaigns, social platforms, or partner sites. We are not responsible for their privacy practices. Review their policies before submitting personal data.

12. Changes to this policy

We may update this policy to reflect legal, technical, or business changes. The "Effective" date at the top will change when we publish revisions. Material changes will be highlighted on the website. Continued use after changes constitutes acceptance where permitted by law.

13. Contact

Questions about this privacy policy:

AdWaveNest Studio Pte. Ltd.
[email protected] · +65 6885 5296
18 Tai Seng Street, #07-05, 18 Tai Seng, Singapore 539775